Privacy Statement

Rendle & Co takes the security of and our legal responsibilities around your personal data seriously. This statement explains relevant information about our processing of your personal data collected via this website.

Please read this Privacy Notice carefully before using our website or registering to use our services. This Privacy Notice sets out our views and practices regarding your personal data and how we collect, process and treat it.

References in this Privacy Notice and on our website to “we”, “our” or “us” are references to Rendle & Co.  References to “you” and “your” means each natural or legal person who uses our website or the associated services.

We do not share your personal data collected through this website with outside organisations unless to not do so would mean that we were not complying with our statutory and regulatory obligations.   We do not sell or rent your personal data for any purpose.

The personal data we process as a result of your visiting our website depends on the data you provide to us.  If you access our site but do not interact further with us, we will only process the data contained in cookies (see ‘Cookies’ for more info).  Should you decide to interact with us by, for example, submitting a request form we will process the data you provide for the purposes stated on the form.  Some fields are mandatory as without them we will be unable to make further contact with you to answer your request.


By visiting and using our website services you are accepting and consenting to the practices described in this Privacy Notice. The data controller of your information is R P Rendle & Co Limited of No. 9 Hockley Court, Hockley Heath, Solihull B94 6NW.  Our data controller registration number is Z9583423.  Our Data Protection Officer can be contacted by emailing

By continuing to use the website and by providing any personal data (including sensitive personal data) to us either via the website or email addresses provided on the website, visitors are consenting to the use of personal data as set out in this Privacy Policy. Please do not send us any personal data if you do not want that information to be used by us in this manner. By providing us with your personal data you give us your consent to use it to provide you with the requested service(s).

Third-party Links

Links to other websites may not operate under Rendle & Co’s privacy practices and therefore if you access these links Rendle & Co’s privacy practices will no longer apply.  Please review the privacy policy of each site before disclosing any personally identifiable information.

Data Security

Please note that communications over the internet cannot be guaranteed as secure.  Whilst we take appropriate steps to protect your data we cannot guarantee that it will remain secure in transit; any transmission is at your own risk.  Once data reaches you or your network it is your responsibility to ensure it remains secure. Once we have received your information, we will use procedures and security features to try to prevent unauthorised access, loss or damage.

How we protect your information

We take the security of your data very seriously and use strict procedures to protect it.  All information you provide to us is stored on our secure servers.

Where possible, we try to only process your information within the UK and European Economic Area (EEA).   We may be required transfer your information outside the European Economic Area (EEA) e.g., if requested to by our regulatory body. These countries may not have similar data protection laws to the EEA so, if we do transfer your information, we will take the necessary steps to ensure that your privacy rights are still protected.


All the personal data we hold about you will be processed by our staff and our authorised subcontractors.  No third parties will have access to your personal data unless there is a legal obligation for us to provide them with this. We may also process your personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract. An example of this would be processing your data in connection with providing you with services.

Where your information is used other than in accordance with one of these uses, we will first obtain your consent to that use. We take all reasonable steps to ensure that your personal data is processed securely.

Sharing your personal data

Your personal data will only be shared with third parties including other data controllers where it is necessary for the performance of the data controllers’ duties or where you first give us your prior consent. It is likely that we will need to share your data with:

  • members of staff and subcontractors
  • our agents, suppliers and subcontractors
  • our regulators and statutory bodies

Data Subject Rights

Rendle & Co acts as the Data Controller for all personal data submitted through our website.  Accordingly you may exercise a number of rights over your data including:

Correct your data: you will be able to amend any information that we hold about you that is inaccurate or incomplete.

Request access to your data: you can ask for access to the personal data that we hold about you so that you can check that we are using your information in accordance with data protection law.

Erase your data: you can ask us to fully or partially delete your personal data where there is no statutory or regulatory obligation for us to keep using it. We may retain your email address to make sure the restriction is respected in future. We also have the right to continue using your information if such usage is necessary for compliance with our legal and regulatory obligations.

Download your data or send it to another controller: you can obtain a copy of the data you provided us in a machine-readable format. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.

Object to the use of your data: you can ask that we no longer use your personal data where that use is based on a legitimate interest

Restrict the use of your data: You have the right to ‘block’ or suppress further use of your information in certain circumstances (for example, where you think the information we are using about you is inaccurate, whilst we verify its accuracy). When usage is restricted, we can still store your information, but may not use it further.

Right to withdraw consent: If you have given your consent for us to use your information, you have the right to withdraw your consent at any time. This can be done by contacting our Data Protection Officer.

We will handle your data subject rights in accordance with the requirements of the General Data Protection Regulation (“GDPR”) and any national laws.  Should you need to exercise any of your data subject rights please contact our Data Protection Officer

If you are dissatisfied with the way we have handled your personal data and we are unable to resolve the issue for you, you may take the matter to the Information Commissioner’s Office.  Further details can be found via their website at

What is the legal basis for us using this information?

In our capacity as a firm of chartered accountants, insolvency practitioners and as office holders in respect of insolvent entities and individuals, we have a legal obligation to use your information to ensure that we remain compliant with our regulatory bodies and to other associated agencies and laws, for example Anti Money Laundering regulations.

To enable us to fulfil our regulatory and legal obligations as necessary for legitimate interests.  For example, creditors and other associated individuals have a legitimate interest in being kept informed of progress in an insolvency process and therefore their data will be used to carry out this function.

If you have any questions about the lawful bases upon which we collect and use your personal data, you can contact our Data Protection Officer.

Our lawful bases include :

Consent. We will always seek your consent to process certain types of information where we are legally required to do so. You have the right to withdraw or decline your consent at any time.

Performance of a contract. We need you to give us the information you provide, and to collect information about you from credit and identity reference agencies or other third parties in order for us to provide you with our services as agreed in our contract with you. We cannot provide our services to you without collecting the information as we are required, for example, to carry out anti money laundering checks on clients to verify identity.  For other types of information (such as the information we collect based on your use of the website and information we receive from you), we process this information for the purposes of providing our services to you.

Legitimate interests. We may process your personal data for the purposes of our legitimate interests or for the legitimate interests of our product providers or other suppliers provided that such processing does not outweigh your rights and freedoms. As an example, we may process your personal data to:

  • comply with laws and regulations that apply to us
  • protect you and us from fraud or other threats
  • improve our service and manage our customer relationships
  • where we rely on legitimate interests, you have the right to object at any time.

 Who we may share your data with

We may share your data with third parties such as our regulatory bodies, credit reference agencies and fraud prevention agencies.

How we use the information

 We use information we hold about you to enable us to fulfil our legal and regulatory duties in respect of insolvency and appointments other engagements.  We may also use the information to verify your identity as part of our identity authentication process and notify you about changes to our services.

We may collect and process the following data about you:

Rendle & Co processes data for a wide range of purposes: not only for formal appointments, but also to deliver services such as consultancy services to clients.   We need to know basic personal data in order to provide you with our services, and to claim our right to be paid in return for our services.  If you do not provide this information then we will be unable to provide the services you have requested. We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with.

We are also required to process your data for purposes such as carrying out AML due diligence and detecting and preventing fraud. Therefore, when you enter into a business relationship with us you may be asked to provide us with some or all of the following information.  This information is used to enable us to carry out our regulatory duties. This information could include:

  • Title
  • Name
  • Email address
  • Address
  • Phone number
  • Date of birth
  • Residential status
  • Employment status
  • Proof of identity (passport and/or utility bill)
  • Bank details
  • Income and expenditure

If we contact a credit or identity reference agency to enable us to verify your identity we will use that information only to allow us to fulfil our regulatory obligations.

How long we keep your information for

We will keep your information for no longer than is necessary depending on the purpose for which we are using it.  How long we keep your information will depend on the purpose for which we use it.  While you are a client of ours, we will only retain your information for as long as is necessary for those purposes.  In our capacity as officeholder in respect of an insolvent entity or person, there are separate regulations that we have to comply with in respect of the destruction of personal records and information.  For example, in the case of a bankruptcy, our current regulations state that we must maintain records up to a maximum of 6 years after which time it will be destroyed if it is no longer required for the lawful purpose(s) for which it was obtained.

We may keep your email address to ensure that you no longer receive any communications from us.

Use of Cookies

A cookie is a tiny element of data that a website can send to the computer browser of a visitor, so that this computer will be recognised by the site on their return. Cookies allow our web server to recognise a computer on connection to the website, which in turn allows the server to make downloading of pages faster than on first viewing. In addition, cookies may also be used by us to establish statistics about the use of the website by Internet users by gathering and analysing data such as: most visited pages, time spent by users on each page, site performance, etc. By collecting and using such data our aim is to improve the quality of the website.

The data collected by our servers and/or through cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above. In any event, such information may not be kept for longer than one year.

You can adjust your browser settings to block the recording of cookies and notify you when a cookie is being recorded to your computer’s hard drive. Most browsers can also be set to keep cookies from being recorded on their computer. However, for optimal use of the website, we recommend that visitors do not block the recording of cookies on their computer.

Rendle & Co’s servers and computer systems are protected from outside intrusions. As a result, all data that may be collected about website viewers through the use of cookies will be protected from unauthorised access.

Cookies used on the website are only active for the duration of the visit. Cookies used on this website are not stored on a visitor’s computer once you have closed your web browser. Information generated by the use of cookies may be compiled into an aggregate form so that no individual can be identified.

For more information about cookies, please see the Information Commissioner’s website home page or the Interactive Advertising Bureau.

Children and our website

We understand the importance of protecting children’s privacy, especially in an online environment. Our website is not intentionally designed for or directed at children 13 years of age or younger. It is our policy never to knowingly collect or maintain information about anyone under the age of 13 through our website. If you are under 16 years of age you must obtain the consent of a parent or guardian to submit information via our website.   Please ask them to review this information before you communicate with us.


All documents, programmes, publications, designs, products, processes, software, technology, information, and ideas (Content) provided by or described in this website are the property of Rendle & Co and are protected by UK and international copyright laws and other intellectual property laws, unless stated otherwise.

The Content is provided to users of this website for informational purposes only. Except as expressly permitted below or by applicable law, users may not copy (except to the extent required in order to use the website in accordance with the Legal Notice), store in any medium (including in any other website), distribute, transmit, re-transmit, broadcast, modify, or otherwise make available or communicate to the public any part of the Site or systematically extract material from the website or any document available through it or in any other way exploit commercially all or any part of the website or any document available through it without our prior written permission.

Contact us

You can address any questions, comments, complaints or requests regarding this Privacy Notice to the Data Protection Officer at

Your right to lodge a complaint with the ICO

If you are not satisfied with our response to any complaints you raise with us or you believe our processing of your information does not comply with the data protection law, we suggest you contact our Data Protection Officer. However, you can make a complaint to the Information Commissioner’s Office (“ICO”) at any time.

Please see the ICO website for further information :

You can check our registration on the Data Protection Public Register by visiting

Rendle & Co is the trading name of Rendle Advisory LLP (ICO Reference Z3446323), R P Rendle & Co Limited (ICO Reference Z9583423) and R P Rendle & Co.  Richard Rendle is registered with ICO as a data controller (Reference Z5826664).

Changes to this statement

This statement was last updated in May 2018.  Any changes will be published on this page and we recommend you check here regularly to ensure you remain in agreement with our data processing activities.

Should any significant changes be made which may directly impact on the way you interact with us through this website, we will make these clear to you at the start of your interaction with our website.