Our Services
Rendle & Co is a firm of licensed insolvency practitioners and chartered accountants with many years’ experience in business recovery, turnaround and insolvency.
PRIVACY NOTICE
Rendle & Co takes the security of and our legal responsibilities around your personal data seriously. This statement explains relevant information about our processing of your personal data collected when you contact us or when you browse our website, fill in contact forms or download any information.
Please read this Privacy Notice carefully before using our website, contacting us, agreeing to or registering to use our services. This Privacy Notice sets out our views and practices regarding your personal data and how we collect, process and treat it.
References in this Privacy Notice and on our website to “we”, “our” or “us” are references to Rendle & Co. References to “you” and “your” means each natural or legal person who uses our website or the associated services.
We do not share your personal data collected with outside organisations unless to not do so would mean that we were not complying with our statutory and regulatory obligations. We do not sell or rent your personal data for any purpose.
Data controller
By contacting us or visiting www.rprendle.com and using our website services you are accepting and consenting to the practices described in this Privacy Notice. The data controller of your information is R P Rendle & Co Limited of No. 9 Hockley Court, Hockley Heath, Solihull B94 6NW. Rendle & Co is the trading name of R P Rendle & Co Limited (ICO Reference Z9583423) and Rendle Advisory LLP (ICO Reference Z3446323), Richard Rendle is also registered with ICO as a data controller (ICO Reference Z5826664) in respect of certain insolvency cases.
Our Data Protection Officer can be contacted by emailing privacy@rprendle.com
Consent
By using the website and by providing any personal data (including sensitive personal data) to us either via the website or email addresses provided on the website, visitors are consenting to the use of personal data as set out in this Privacy Policy. Please do not send us any personal data if you do not want that information to be used by us in this manner. By providing us with your personal data you give us your consent to use it to provide you with the requested service(s).
Third-party Links
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy responsibilities.
Please review the privacy policy of each site before disclosing any personally identifiable information.
HOW WE COLLECT PERSONAL DATA
We collect and process as a result of you visiting our website or contacting us by telephone, post, email or otherwise. What data we collect depends on the data you provide to us. If you access our site but do not interact further with us, we will only process the data contained in cookies (see ‘Cookies’ for more info). Should you decide to interact with us by, for example, submitting a request form we will process the data you provide for the purposes stated on the form. Some fields are mandatory as without them we will be unable to make further contact with you to answer your request.
We also collect data when you:
PERSONAL DATA WE COLLECT ABOUT YOU
Rendle & Co processes data for a wide range of purposes; not only for formal appointments, but also to deliver services such as consultancy services to clients. We need to know personal data to provide you with our services. If you do not provide this information, then we will be unable to provide the services you have requested. We will not collect any personal data from you that we do not need in order to provide and oversee the services we have agreed to provide you with.
We are also required to process your data for purposes such as carrying out Money Laundering (“AML”) due diligence and detecting and preventing fraud. Therefore, when you enter into a business relationship with us you may be asked to provide us with some or all of the following information. This information is used to enable us to carry out our regulatory duties. This information could include, for example:
If you are or have been an employee or contractor of Rendle & Co, we may process additional information in relation to:
If we contact a credit or identity reference agency to enable us to verify your identity, we will use that information only to allow us to fulfil our regulatory obligations.
We also collect, use and share aggregated data such as statistical or demographic data. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity, for example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
In our capacity as a firm of chartered accountants, insolvency practitioners and as office holders in respect of insolvent entities and individuals, we have a legal obligation to use your information to ensure that we remain compliant with our regulatory bodies and other statutory authorities’ requirements, regulations and laws, for example AML regulations. We may also use the information to verify your identity as part of our identity authentication process and notify you about changes to our services.
We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data. Lawful bases upon which we can process your personal information are:
Where we have your consent to use your personal information for a specific purpose i.e.
Where it is necessary to enter into a legal contract with you or to perform obligations under a legal contract with you; and/or to take steps to enter into such a legal contract, at your request.
Where it is necessary to enable us to comply with a legal obligation.
Where it is necessary to ensure our legitimate interests or the legitimate interests of a third party (provided that your interests and rights do not override those interests). Our legitimate interests include, but may not be limited to:
Where we rely on legitimate interests, you have the right to object at any time.
Where we need to protect your own vital interests (or the vital interests of another person).
Where it is needed in the public interest (or where we are acting in an official function), provided that the task or function has a clear basis in law.
Marketing
We will only ever use your personal information to send you marketing directly where we have your explicit consent.
Third party marketing
We will obtain your specific consent before we share your personal data with any party outside of Rendle & Co for marketing purposes.
Opting out
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service experience or other transactions.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
WHO WE SHARE YOUR PERSONAL DATA WITH
Your personal data will only be shared with third parties including other data controllers where it is necessary for the performance of the data controllers’ duties or where you first give us your prior consent. It is likely that we will need to share your data with:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. All information you provide to us is stored on secure servers.
Where possible, we try to only process your information within the UK and European Economic Area (“EEA”). We may be required transfer your information outside the EEA e.g., if requested to by our regulatory body. These countries may not have similar data protection laws to the EEA so, if we do transfer your information, we will take the necessary steps to ensure that your privacy rights are still protected.
All the personal data we hold about you will be processed by our staff and our authorised subcontractors. No third parties will have access to your personal data unless there is a legal obligation for us to provide them with this. We may also process your personal data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract. An example of this would be processing your data in connection with providing you with services.
Where your information is used other than in accordance with one of these uses, we will first obtain your consent to that use. We take all reasonable steps to ensure that your personal data is processed securely.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
DATA RETENTION
We will keep your information for no longer than is necessary depending on the purpose for which we are using it. How long we keep your information will depend on the purpose for which we use it. While you are a client of ours, we will only retain your information for as long as is necessary for those purposes. In our capacity as officeholder in respect of an insolvent entity or person, there are separate regulations that we have to comply with in respect of the destruction of personal records and information.
By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax and regulatory purposes.
We may keep your email address to ensure that you no longer receive any communications from us.
We may anonymise your personal data (so that it can no longer be associated with you) for statistical purposes in which case we may use this information indefinitely without further notice to you.
In some circumstances you can ask us to delete your data; see below for further information.
Use of Cookies
A cookie is a tiny element of data that a website can send to the computer browser of a visitor, so that this computer will be recognised by the site on their return. Cookies allow our web server to recognise a computer on connection to the website, which in turn allows the server to make downloading of pages faster than on first viewing. In addition, cookies may also be used by us to establish statistics about the use of the website by Internet users by gathering and analysing data such as: most visited pages, time spent by users on each page, site performance, etc. By collecting and using such data our aim is to improve the quality of the website.
The data collected by our servers and/or through cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above. In any event, such information may not be kept for longer than one year.
You can adjust your browser settings to block the recording of cookies and notify you when a cookie is being recorded to your computer’s hard drive. Most browsers can also be set to keep cookies from being recorded on their computer. However, for optimal use of the website, we recommend that visitors do not block the recording of cookies on their computer.
Rendle & Co’s servers and computer systems are protected from outside intrusions. As a result, all data that may be collected about website viewers through the use of cookies will be protected from unauthorised access.
Cookies used on the website are only active for the duration of the visit. Cookies used on this website are not stored on a visitor’s computer once you have closed your web browser. Information generated by the use of cookies may be compiled into an aggregate form so that no individual can be identified.
For more information about cookies, please see the Information Commissioner’s website home page or the Interactive Advertising Bureau.
Children and our website
We understand the importance of protecting children’s privacy, especially in an online environment. Our website is not intentionally designed for or directed at children. It is our policy never to knowingly collect or maintain information about anyone under the age of 16 through our website. If you are under 16 years of age you must obtain the consent of a parent or guardian to submit information via our website. Please ask them to review this information before you communicate with us.
YOUR RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:
Right to request: you have the right to request a copy of the personal date that we hold about you.
Right to correct your data: you will be able to amend any information that we hold about you that is inaccurate or incomplete.
Right to erase your data: you can ask us to fully or partially delete your personal data where there is no statutory or regulatory obligation for us to keep using it. We may retain your email address to make sure the restriction is respected in future. We also have the right to continue using your information if such usage is necessary for compliance with our legal and regulatory obligations.
Right to download your data or send it to another controller: you can obtain a copy of the data you provided us in a machine-readable format. In addition, where certain conditions apply, you have the right to have such information transferred directly to a third party.
Right to object to the use of your data: you can ask that we no longer use your personal data where that use is based on a legitimate interest. You have an absolute right to stop your personal information from being used for direct marketing.
Right to restrict the use of your data: You have the right to ‘block’ or suppress further use of your information in certain circumstances (for example, where you think the information, we are using about you is inaccurate, whilst we verify its accuracy). When usage is restricted, we can still store your information but may not use it further.
Right to withdraw consent: If you have given your consent for us to use your information, you have the right to withdraw your consent at any time. This can be done by contacting our Data Protection Officer.
Right to complain: You have the right to complain (see below).
We will handle your data subject rights in accordance with the requirements of the General Data Protection Regulation (“GDPR”) and any national laws. Should you need to exercise any of your data subject rights please contact our Data Protection Officer privacy@rprendle.com
If you are dissatisfied with the way we have handled your personal data and we are unable to resolve the issue for you, you may take the matter to the Information Commissioner’s Office (“ICO”). Further details can be found via their website at www.ico.org.uk.
QUERIES AND CONCERNS
If you are not satisfied with our response to any queries or concerns you raise with us or you believe our processing of your information does not comply with the data protection law, we suggest you contact our Data Protection Officer. If this does not resolve the matter to your satisfaction, you have the right to lodge a complaint with the ICO at any time.
Please see the ICO website for further information : https://ico.org.uk/for-the-public/raising-concerns.
You can check our registration on the Data Protection Public Register by visiting https://www.ico.org.uk/esdwebpages/search.
CHANGES TO THIS STATEMENT
This statement was last updated in November 2024.
Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current.
CONTACT US
You can address any questions, comments, complaints or requests regarding this Privacy Notice to the Data Protection Officer at privacy@rprendle.com.
Contact Rendle & Co today for a free, confidential consultation. Our experienced team is here to help you explore tailored insolvency and corporate recovery strategies that can set your business back on track.